Humidity control specialist Condair is launching an 8-hour rapid response service as an optional feature to its humidifier planned preventative maintenance contracts.
Condair has previously offered planned preventative maintenance (PPM) contracts to ensure optimal operation of its clients’ humidifiers across the UK and Ireland, for any make and model. It also provides breakdown response for customers both with and without an existing PPM contract. However, the company is now providing an 8-hour call-out service, with engineers on call round-the-clock, to support clients with critical applications.
Tony Tullett, service director at Condair, commented: “It is great that we are able to add this rapid response service to our product offering. It enables us to provide additional reassurance to our clients who operate sites like data centres or pharmaceutical production facilities, and who cannot be without humidity control for extended periods.
"All of our PPM customers have access to our expert telephone support line, but with this additional feature activated, customers also get 24/7 telephone support and rapid response call-out options. Depending on the urgency of the issue, customers can choose to receive an engineer on site within 8, 24 or 48 hours.”
Condair has 18 service engineers strategically located across the UK and Ireland. Alongside system design and sales, the company offers installation, commissioning, service and spares supply.