19 August 2025
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ADVERTORIAL
A-Gas has taken another big step on its global journey to drive continuous improvement and strengthen its culture of operational excellence. After rolling out the Business Excellence (BEx) programme in the US and the Netherlands, the initiative has now officially launched in the UK.
This new phase is set to further enhance how teams collaborate to deliver outstanding outcomes for customers, colleagues, and the planet.
Understanding Business Excellence
BEx is a structured framework built to embed Lean thinking across the organisation. Its aim is to create consistent, streamlined processes that reduce waste, grow capability, and keep the customer at the centre of every decision.
By introducing proven tools and behaviours, teams are empowered to problem-solve, drive improvements, and take responsibility for achieving great results each day.
Why it matters for the UK
Introducing BEx into UK operations builds on the progress already achieved throughout the wider A-Gas Group. The focus is on aligning best practices, sharing successes, and unlocking even greater value across all sites.
Drawing on lessons from the US and Netherlands launches, A-Gas’ UK teams are being trained in Lean fundamentals, supported by the Lean Competency System (formerly part of Cardiff University). The journey begins with Lean Thinking: Level 1A in the Business Excellence Academy, equipping employees with a shared language and practical skills to deliver real improvements from the outset.
Jay Beresford, Head of Site and Operations, A-Gas in the UK, said: “Since introducing the Business Excellence principles to our operations, we have witnessed remarkable improvements across our site. Productivity and efficiency have increased significantly, and our teams are more engaged than ever. Business Excellence has given us a clear framework for driving continuous improvement. I’m proud of the transformation we have achieved so far and look forward to continue to embed Business Excellence in how we work moving forward."
People first
One of the most powerful aspects of BEx is its ability to connect people. Daily reviews, performance boards, and collaborative forums encourage idea-sharing, teamwork, and celebrating wins. Leaders are given the tools to guide, and every team member is supported to make a meaningful contribution.
The focus isn’t on adding to workloads — rather, it’s about working more intelligently, removing obstacles, and freeing up time for what matters most.
Faye Maddocks, Commercial Director, A-Gas in the UK, commented: "Adopting Business Excellence has taken our customer focus to new heights and strengthened our position in a competitive market. It’s not just about internal performance; it’s about creating long-term value for our customers and stakeholders. With a clear roadmap for growth, I’m confident that these principles will continue to drive commercial success and support our strategic ambitions for the future."
Looking ahead
As the BEx roll-out continues in the UK, positive changes are already visible. Faster turnaround times, clearer communication, and improved stock visibility are just some of the early wins.
But this is only the start. BEx represents an ongoing commitment to doing things better — now and into the future. By investing in both people and processes, A-Gas is building a more resilient business, ready to meet whatever challenges lie ahead.
We are not just building better processes; we’re building a better A-Gas, aiming for exceptional results by doing what we do, but doing it better!
