Training for success

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Published: 06 August 2019


air conditioning training manufacturer samsung installer engineer
An advanced training course in progress at Samsung Climate Solutions
​Paul Price, technical manager at Samsung Climate Solutions, shares the secrets to climbing the education ladder for a successful career.

​Be it a newcomer to the industry, or an experienced installer, training is integral to the heating and cooling profession to ensure industry regulations are implicit, that professionals are well versed on new product updates and installations, and are armed with the tools to provide customers with expert knowledge and consultancy. After all, being trusted as a true professional in each of these fields will set a business apart and encourage further business and sales. 
air conditioning training manufacturer samsung installer engineer
Paul Price says it is important to stay up to date with the latest skills and training offered by manufacturers
 Education, education, education… and why it’s so important
Being successful in your career is about more than fitting a heating or cooling system. It is about the day runningsmoothly from start to finish. It is having the knowledge and support to fix things when there is an issue. It is providing solutions that improve your customers’ lives and the efficiency of your company, building a sustainable business for the future, and being supported by an innovative brand you can trust that offers more than high-quality climate systems. 

That is where Samsung comes in. Samsung is a manufacturer that is committed to helping its installers ensure smooth daily operations by removing unnecessary obstacles, enabling you to take your climate business to the next level. 

Our continued innovation in comfort cooling, renewable heating, chilled water and hybrid technology is redefining industry standards, and our pledge is to share technical knowledge and help develop the skill sets that engineers require to make the most out of the estimated £300 million opportunities that our industry offers every year. 
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The first port of call? Ensuring that those who are working with Samsung products and its brand are upskilled and fully knowledgeable about the services they are offering.  This is why Samsung offers a varied and accessible training programme, so no individual ever settles at being good at their job, they want to be the best. By signing up to be a Samsung Partner, you will have access to a wide range of training courses, marketing materials, practical advice and ongoing support to help your business thrive.

What type of training works for you?
Face to face: As a business, Samsung offers comprehensive training packages at two training academies located in the UK (Chertsey Surrey and Mansfield Nottinghamshire), with further specialised training offered at our European HQ training centre in Schiphol, Netherlands. Typical course delegate numbers are limited to 10 to 12 engineers to promote an intimate relationship between the trainer and trainees, offering hands on, practical sessions with product and one to one face time with our experts. The central theme for all of our courses is to ensure that participants get the most out of their day with us, with group interaction actively encourage get participants asking questions.

Online: We understand that our installers have busy lives, and not everyone can travel to training sessions or take time away from their day to day job to attend courses. This is why we have developed our education portal which offers over 12 courses, developed by our experts. To access our education portal, you must be a Samsung climate solutions expert. The portal allows you to search for online courses, led by our experienced trainers, and to test your climate solutions knowledge, and more. 

What levels of success can you reach with Samsung? 
In line with our promise to offer outstanding training for our installers, we have also developed a series of partnership development initiatives and schemes which encourages the industry to invest in greater levels of training in order to qualify for greater benefits and business opportunities with Samsung, and to upskill industry experts even further with an in-depth series of training courses.

Certified Service Partnership
This training and mentoring programme provides attendees with the knowledge and skills required to commission, repair and maintain Samsung Climate Solutions products throughout the UK and Ireland. This partnership has mutual benefits; partners will benefit from business opportunities that Samsung generates through referrals and service orders, whilst Samsung benefits with a network of highly trained engineers that can be call on to provide service and assistance to Samsung customers throughout the UK and Ireland

Certified Installation Partners
Through a programme of classroom training and onsite mentoring, Samsung helps installers achieve certified installer status, qualifying them to sign off for extended warranty privileges, and opening up Samsung specified project tendering opportunities. This scheme also provides training that opens up potential new revenue streams for businesses, including domestic and commercial renewable heating, hot water installations and chiller projects.

Samsung’s certified training and partnership schemes certify the engineer, including all training records and certificates which are linked to individual engineers. This means that certifications can be transferred from company to company as engineers progress through their working careers. 
 
Samsung Climate Solutions training is managed through the Samsung Business Academy web portal. To register and access the training calendar, visit:
www.samsung.csod.com