Research targets service quality

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Published: 31 January 2019


Air conditioning consultant Shaun Green is working on a research project which aims to produce a best practice industry benchmark that companies can use to compare their own service, customer satisfaction and customer loyalty performance.
 
He is hoping to generate support from within the industry for the study, which forms part of his MBA qualification at Henley Business School, part of the University of Reading. The research topic is ‘How do air conditioning companies’ service quality levels impact satisfaction & loyalty within the UK commercial building services industry?’
Shaun, of Weybridge-based air conditioning, refrigeration and heat pump specialists Customised Consulting, says the survey is estimated to take 15-20 minutes to complete. The survey is scheduled to be active between 22 March - 19 April 2019. Results are confidential so individual respondents will not be identified by name or organisation. Participants will receive a copy of the final report for benchmarking.
 
Anyone interested can contact Shaun at s.m.green@programme-member.henley.com