Online training a hit with installers

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Published: 27 November 2019


Toshiba says that more than 2,000 installers have signed up for its online training portal since it was launched last year. The programme is available 24/7 and enables subscribers to learn at their own pace and qualify for Toshiba’s seven-year warranty.

To date, the most popular courses cover Digital Inverter (DI) and Super Digital Inverter (SDI) splits, VRF systems and controls. Toshiba says its series of CPD modules have also proved popular since being uploaded in June.
Cameron Beech, who manages Toshiba's online training, said: “It has been a great success and exceeded even our own expectations. Engineers like the ability to log in at a time to suit them, and work through training modules at their own pace to update their skills. It offers a very convenient alternative that supports our classroom-based training, and can now also be used by customers of our UK distributors.”
 
The platform uses a combination of instructional videos, pictures and easy to understand snippets of information that users can study and return to any time. To ensure users have absorbed key principles and knowledge, courses conclude with an assessment quiz. If answered successfully, users can print a certificate of completion.

Toshiba offers an extended seven-year warranty on equipment based on the skills and competence of installers. Installers qualify for the extended warranty by successfully completing Toshiba courses, offered both online and in the classroom. For more details visit the Toshiba website.

To access online training, installers must have attended one VRF installation and service classroom-based course in person. Users have their own training account that records courses they have completed, either online or in the classroom, with a unique identification number that is also used for equipment commissioning records. This provides automatic validation for warranty cover for equipment installed by each user, in accordance with Toshiba’s terms and conditions.

Toshiba says it plans to develop the online training programme over time, with the addition of new courses on system design and application, as well as key technology topics such as compressors and related components.

The courses are free to customers of Toshiba Air Conditioning UK. For more details, visit the training portal.