Fujitsu launches new partner schemes

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Published: 01 May 2019


​Fujitsu has launched two new partner schemes including comprehensive training programmes with extended periods of product warranty and additional customer support.

Focusing on education, there is no minimum value of sales to achieve membership of the Infinity Partner and Elite Infinity Partner schemes. On completion of a number of technical training courses each year, partners will receive extended product warranties.
Martyn Ives, Fujitsu technical manager, said: “We have seen that customers who undertake a comprehensive product training programme are less likely to raise a warranty claim than those who have not been trained. Education is a main focus of Fujitsu and is a key reason why we have taken this step to link the two together in our new approach.”

Marketing rebates at 1% of sales will be provided for partners spending up to £50,000, extending to 2% at £125,000 for Elite partners. Elite partners will also benefit from a transferable product warranty, meaning that if they inherit a product that has been installed by a third party, the product will be covered by their extended warranty. Fujitsu will further assist at this level with labour contributions, plus a new dedicated out of hours technical help line.

Fujitsu’s existing Comfort Club reward scheme will continue to offer a 2% rebate of sales as points to any member. These can be redeemed though a collection of high street vouchers, joint corporate events or in Fujitsu’s new online store; where co-branded items can be designed and purchased. Existing Comfort Club members who meet the training criteria will instantly qualify for the new Infinity partner schemes and should submit a completed application form in order to preserve their 2019 extended warranties.

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