22 June 2022
Carrier Transicold is expanding its UK service partner network with significant investment in a specialist training academy and urgent request spare parts facility.
The company says the new site in Manchester will help ensure it continues to deliver leading levels of product, parts and maintenance support to its service partner network and customers nationwide. The academy will provide training for upcoming engineers, combining new digital learning capabilities and hands-on experience.
“Ensuring our service partners have what they need to deliver a premium service to our customers is a priority for the business,” said Andy Wainwright, service director, Carrier Transicold. “Our UK network of service workshops and mobile maintenance vans are kept well equipped and comprehensively stocked, but the new warehouse means vehicle off road parts, which they may not have on hand, are available for immediate delivery, helping to further cut vehicle downtime for customers.”
The Manchester facility holds the required vehicle off road parts and is supported by overnight deliveries from Carrier Transicold’s European warehouse in the Netherlands when required; availability being the key driver for the customer. The warehouse also holds new equipment and products from Carrier Transicold, ready for installation, providing great support to bodybuilders.
In addition to physical product training rigs, students at the academy will be trained through the online Learning Centre Management System (LCMS), which can provide more efficient and cost-effective remote learning capabilities. With the digital system allowing for prerequisite remote training, participants can have a more concentrated hands-on experience at the academy where the full range of Carrier Transicold products are located in one place.
Based in more than 20 locations across the UK, Carrier Transicold’s network of 12 independent service partners and over 170 mobile engineers provide nationwide support to customers operating Carrier Transicold equipment.