Carrier responds to hospital chiller emergency


22 March 2022

Carrier has completed a fast-track project at a West Country hospital following the breakdown of a chiller during the pandemic.

The company supplied high-performance Carrier 30RQM AquaSnap air-to-water heat pumps to Taunton’s Musgrove Park Hospital to replace the failed unit. The rapid response was made possible by Carrier's policy of maintaining stock of popular models for immediate delivery.

Carrier supplied the high-efficiency heat pumps to installer RTS Engineering as part of an urgent response following failure of the hospital's existing chiller during the peak of the COVID-19 pandemic. 

The heat pumps serve three wards and 112 en-suite bedrooms in the hospital's three-storey Jubilee Building. The bedrooms are designed to give patients greater control over their immediate environment, including temperature, lighting and privacy, to empower them and help support a healing environment. Ventilation and cooling are also critical to prevent overheating of clinical areas where ventilators are in use and hospital staff wear personal protective equipment. 

The heat pumps were commissioned by Carrier Commercial Service with the installation supported by a Carrier BluEdge Digital service agreement. BluEdge Digital connects customers’ equipment to Carrier’s cloud-based IoT platform, providing them with advanced analytics and actionable insights to visualise, advise and optimise machine health and life cycle outcomes.

The Jubilee Building at Taunton’s Musgrove Park Hospital

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The hospital can remotely access operating data, alarm history and monthly reports via the internet, and Carrier specialists review and diagnose machine health to reduce unplanned maintenance costs, and in the case of false alarms, save them the cost of a site visit.

The AquaSnap unit delivers 226kW of heating and 197kW of cooling via two independent refrigeration circuits, each with two scroll compressors, providing a high degree of resilience in the unlikely event of failure.

RTS Engineering worked closely on the project with ClearLead Consulting, which specified the requirements for the replacement and managed the detailed logistics for the removal of the previous equipment and crane-lift of the Carrier unit into position.

"We have worked with Carrier for many years and are familiar with the excellent design and high-quality build of their chillers and heat pumps,” said Kevin Shorthouse, director, RTS Engineering. “Carrier had stock at the factory in France and supplied the equipment at short notice, enabling us to meet the hospital's urgent need for a replacement during a particularly busy time."

The AquaSnap 30RQM heat pump is a compact all-in-one package designed for applications where building owners require competitive installed costs, optimal performance and proven reliability.