Johnson Controls launches online spares service in Germany


01 December 2017
Johnson Controls is launching its EasyParts online chiller and air conditioning spares platform in Germany, following roll-outs in the UK, Middle-East and northern Europe.

The website has expanded since its launch in 2013, and now gives installers and contractors access to 30,000 spare parts and accessories for YORK chillers and cooling systems.
To access the site, contractors create a user name and password, and apply to set up an account, either through EasyParts or by sending a direct enquiry email. Once an account is set up, they can access details on prices, lead times and a full ordering module for parts.

The site includes components such as compressor parts, valves, motors, bearings and consumables. Top selling items include York PureOil, oil filters, temperature sensors, cylinder head gaskets and drier cores. 
Alpesh Trivedi, Parts Product Manager at Johnson Controls, said: “In markets where we have been actively promoting EasyParts, more than 60 per cent of customers have now migrated to ordering their spare parts online using EasyParts. Contractors have switched from traditional channels as it is easy to use and offers other significant business benefits.”

Kelly Nash, Customer Services Manager at Johnson Controls’ HVAC Parts centre, said: “The aim was to create an Amazon-type site for the refrigeration and air conditioning industry, as most people are familiar with it and comfortable using it. Since being set up, thousands of orders have been placed with the site by 3000-plus active users, and the user base is growing all the time.''
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