Carrier Hong Kong has been awarded a four-year service agreement covering all 52 chillers in 17 buildings of Hong Kong International Airport.
The company is responsible for all maintenance, staffing, repairs, improvements and refurbishment required to keep the Carrier and non-Carrier branded chillers operational, and offers a connected service model with digital capabilities including remote monitoring and diagnostics.
Ajay Agrawal, Vice President, Strategy & Services, Carrier, said: “We are honoured to be selected by Airport Authority Hong Kong for their service and support requirements. With world class and differentiated parts, service, and digital capabilities, Carrier Hong Kong was able to create the right solution for the Airport Authority. We have an industry leading team that is committed to providing unparalleled customer service throughout the product lifecycle.”
Carrier Hong Kong first started working with the authority in 1998 when chillers and air handling units were installed in Terminal 1 of Hong Kong International Airport. In 2016, Carrier was awarded a service agreement again for the same terminal.
Antony Wu, Director, Service & Aftermarket, Carrier Hong Kong, said: “We have an excellent understanding of the client and the airport’s requirements. We’re leveraging this knowledge to offer a specialised operations and maintenance solution that will be digitally enabled to optimise uptime and efficiency.”