30 June 2025
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Ideal Heating has been officially recognised by leading customer experience authority Investor in Customers (IIC) as A Company That Cares — with a top-tier “Excellent” rating across all key performance areas.
The independently verified award highlights organisations that deliver exceptional service and satisfaction, based on direct customer, employee, and business feedback. Ideal Heating received outstanding scores for:
- Understanding customer needs (9.06)
- Meeting those needs (9.19)
- Delighting customers (8.81)
- Engendering loyalty (9.00)
The total score of 9.02 places Ideal Heating among the highest-rated organisations assessed by IIC.
“This is a proud moment for all of us,” said Chris Jessop, Group Customer Relations Director “We’ve worked hard to embed customer care into every part of our business – from product design and engineer training to digital support tools and loyalty programmes. To be independently recognised for that commitment is hugely rewarding.”
