02 December 2025
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Hamworthy Heating, technical experts in commercial heating and hot water products, has launched a new Commercial Service Division to deliver efficient, nationwide support and a first class customer experience. As part of Hamworthy Heating’s continued investment in innovation and service excellence, the new Commercial Service Division brings together the company’s expertise across all commercial heating and hot water products into one dedicated team. This specialist service gives customers direct access to nationwide commissioning, warranty, servicing and breakdown support from highly skilled engineers. Hamworthy Heating customers can now benefit from next-day recovery response under warranty, supported by a 90% first-time fix rate on condensing commercial boilers and water heaters, helping to minimise downtime and keep systems running efficiently. This service is backed by clear and detailed reports delivered within three working days. The new division also provides support for Tyneham heat pumps. Together, this approach delivers a reliable, customer focused service that ensures commercial heating and hot water systems continue to perform at their best.
“Our commitment to the commercial market goes beyond supplying quality products, it’s about making it easier for customers to get the support they need, when they need it”, comments Chris Jessop, Customer Relationships Director.
Emma King, Customer Service Scheduling Manager, adds: “Through the new Commercial Service Division, we can offer unparalleled nationwide coverage, fast response times, and direct access to highly skilled engineers. This strengthened service directly addresses the needs of our commercial customers, and we’re confident it will set standards for commercial heating support in the UK.”
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