22 September 2025
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Daikin UK has strengthened its aftersales service by transferring all residential operations in England and Wales to Robert Heath Heating, following its acquisition of the company in January 2024. This ensures customers and installers benefit from stable, long-term support delivered by a dedicated, wholly owned service business at the forefront of low-carbon heating.
Scaling up for the heat pump era
From 10 September 2025, all residential service requests in England and Wales, including heat pump maintenance, repairs and warranty work, are now handled by Robert Heath Heating. Daikin UK continues to deliver residential service in Scotland and Northern Ireland, while focusing its UK service teams on commercial and industrial operations.
Robert Heath Heating brings more than 45 years of residential heating experience, with over 300 service engineers and advanced IT platforms. The company already delivers maintenance and repairs for more than 200,000 households across England and Wales. Customers now benefit from:
- Faster repairs carried out by local engineers
- Clearer communication with text alerts, reminders and updates
- Simple, multi-channel contact options
Daikin UK's experienced residential services engineers have already joined the larger Service team at RHH to offer speedy and professional residential heating services. This strengthens capacity and secures heating and hot water comfort for households in a fast and reliable manner.
Supporting installers and partners
The transition gives confidence to both customers and installers that Daikin now has the scale in place to support households from installation through the full lifecycle of their system. With more than 300 local engineers, a network covering over 200,000 households, and a trusted household name in Robert Heath Heating, Daikin ensures faster repairs, clearer updates and long-term comfort for customers.
As a wholly owned member of Daikin UK, Robert Heath Heating provides long-term stability and assurance. Unlike partnership models seen elsewhere in the market, Daikin’s acquisition of Robert Heath Heating demonstrates a clear commitment to invest in service capacity and capability, guaranteeing continuity and a lasting focus on aftersales excellence.
The move also enables Daikin to offer homeowners flexible maintenance plans for Altherma heat pumps, giving options that suit every household where installers prefer not to manage service themselves. A newly created dedicated Residential Business customer service team provides a single point of contact for all aftersales requirements, simplifying the process for both end users and business partners.
Anthony Dimou, Deputy Managing Director of Daikin UK, said: “The successful transfer of our residential service operations to Robert Heath Heating is a milestone for Daikin in the UK. Customers want the assurance that their heat pump will be supported long after installation. With Robert Heath Heating as part of our Group, we now have the dedicated scale, technology and expertise to deliver that reassurance at pace and with consistency.”
About Robert Heath Heating
Robert Heath Heating has delivered residential heating services in the UK for more than 45 years, with more than 300 service engineers supporting over 200,000 households. Now part of the Daikin UK Group, RHH provides maintenance and repair services for heat pumps, boilers, and hybrid systems.
