Daikin extends support for Altherma customers

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Published: 10 October 2017


Daikin UK has opened a new Altherma Heating Contact Centre for the winter season.

The centre is operating for extended hours, six days a week, to support homeowners across the UK in response to the increasing demand for heat pump systems. 
The new centre is providing dedicated service for homeowners throughout the winter - when 70 per ccent of total calls are received – supporting the delivery of maintenance contracts to help provide peace of mind for customers. It is open 8am-7pm Monday-Friday, and 9am-3pm on Saturdays.

Iain Bevan, Commercial Director for Heating and Renewables at Daikin UK, said: “The Heating Contact Centre has been created to deliver dedicated support for homeowners and a heating service in line with the expectation of Daikin UK as a premium brand.

“With a focus on delivering a superior service, the centre will continue to support the growth of individual installer businesses by expanding our maintenance contract offering.

“Furthermore, the expert Daikin UK back office team will support the call centre and continue to develop our comprehensive network of service partners by delivering dedicating training, and superior sales and installer support.”

For more information, visit the Daikin website.