Hayley, daughter of John Billson, Managing Director of Beijer Ref UK and Ireland, is the sales manager for refrigeration and air conditioning wholesaler, Dean & Wood, a member company of Beijer Ref working, at their Birmingham branch.
Where did you study and what course/diploma/degree did you gain?
I also spent two weeks on the road after my training getting practical experience. I spent this time with service engineer Carley Gorman when she was with WR. Carley was a finalist in the Trainee of the year award and was an ideal choice. I helped her with service and maintenance repairs for supermarket refrigeration customers.
This time was short in relation to my two year training program, but very valuable. It taught me a lot about the realities of life as a service engineer. As a result, I can now empathise with customers, knowing what they do day in, day out. I was also keen to get involved with the industry in other ways and joined the committee of the IOR in Newcastle and the IOR London dinner committee. This enabled me to get involved with non wholesaler topics.
What attracted you to the industry?
What do you specialise in now?
It was clear to me that it was the sales part of the job that enthused me the most. I get a real buzz from supporting my customers with pre and after sales and this is what I chose to specialise in.
What do you know now about the industry which you wished you had known before?
What excites or interests you about the industry and your part in it now?
What would you say to other women who are considering coming into the ACR industry?
Where do you see your career developing?
What are the challenges of this industry?
Refrigerant legislation. The enormous, continuous change with refrigerant legislation is a challenge for most people in the industry. No sooner do I get used to the most recent refrigerants, the legislations change and with it new products are developed.
And, so, new refrigerants and new equipment to suit them is not only industry challenging it is my most challenging sell at the moment. Well gone are the days when people simply buy a branded product froFar gone are the days when people simply bought a branded product from a wholesaler mate.
What are the benefits of being in your role?
I like to think the main benefit is to my customers, the extra value I can give them to take cost out of their supply chain by offering solutions to headaches. For me personally, being a people person I get to meet new people on a daily bases.