Swift cooling solution for manufacturer


10 January 2024

Temperature control specialist ICS Cool Energy delivered a swift resolution when a leading plumbing product manufacturer experienced a serious problem with its cooling system.


The well-known manufacturer found itself in a difficult situation when its existing service provider failed to respond promptly to a critical issue with the cooling system. The initial diagnosis proposed by the service provider indicated a substantial refrigerant leak, necessitating a costly replacement of the condenser coil.

This led the manufacturer to seek a second opinion from ICS Cool Energy, driven by dissatisfaction with the existing provider's response time and the potential financial burden of the proposed solution.

Swift response

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ICS Cool Energy's service team  mobilised and conducted an on-site evaluation. Confirming the existence of a leak, the technicians took a proactive approach by suggesting an immediate on-site repair instead of the expensive condenser replacement recommended by the existing service provider. 

This initiative showcased ICS Cool Energy’s commitment to providing efficient and cost-effective service solutions. The team demonstrated a comprehensive understanding of the system, allowing them to propose a targeted and timely solution. 

Customer satisfaction

The on-site repair of the condenser coil within three days led to a decision by the manufacturer to establish an ongoing partnership with ICS Cool Energy and benefit from its preventative maintenance plans.

Ben Young, service sales leader at ICS Cool Energy, said: “The successful resolution stands as a testament to our service technicians' expertise at the engineering level — leveraging their in-depth knowledge to diagnose and address complex issues related with the temperature control equipment.”