Company Profile: PACAIR


06 July 2015

PACAIR - The Air Conditioning Experts

PACAIR has a proven record in providing multi-disciplinary Air Conditioning solutions attained through years of excellence in the Design, Application and supply of Air Conditioning systems. As an Air Conditioning Supplier, PACAIR has successfully evolved its range of expertise.

Through continual development and improvement we keep ourselves at the forefront of the industry, always striving to maintain our knowledge of Current regulations, new procurement routes and innovative products.

​We operate a Quality Management System that has gained BS EN ISO 9001:2008 certification including aspects specific to the design, supply and distribution of air conditioning systems and we aim to provide defect free goods and services to our clients on time and within specified budgets.
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​Valuable customer communications

​The company’s reputation is built on close customer liaison and a strong eye for detail. We recognise the importance of communication throughout a project’s development – from the early stages of conception right through to final completion – and beyond. We never regard our projects as ‘just another job’, if you’re not happy, we’re not happy. 

Being an approved 'Value Added Reseller' for the Mitsubishi Electric Product brand is important to us.  As a market leading product with the very best in energy efficient controlled systems, our partnership offers a winning combination for today and the future. We supply Toshiba and LG’s Air Conditioning as a reseller, we have access to the full range of quality products and services. 

We work closely with our clients so we understand their needs, design a bespoke solution and provide the advice and technical support that provides the customer with a complete solution “Cradle to Grave”. In addition to providing a high quality service to our customers, we pride ourselves on building strong, long term relationships with our customers and supply chain. In doing so, we not only reduce the risks, but also provide our clients with the peace of mind that they value so much.

​Expertise in working environments

PACAIR offices
​PACAIR is an established organisation, which has emerged as one of the UK’s leading independent providers offering wealth of experience in the design and supply of air conditioning solutions to the Domestic, Corporate and Commercial business sectors.

PACAIR offers cost-effective, energy conscious systems, expertly designed to provide constant, comfortable living and working environments. PACAIR also has a strong technical capability, allowing for the provision of real added-value for clients, offering in-depth product knowledge across an extensive range of systems. Drawing on these resources, the company aims to build successful, long-term partnerships with both clients and suppliers.

All design staff are degree-qualified, Engineering Council members, and PACAIR has access to a suite of bespoke software tools which allow detailed specifications, CAD design, costing and energy cost prediction to be generated quickly and accurately, to meet both the client’s needs and their budget.

PACAIR only recommend energy-efficient systems which show the minimum Ozone Depletion Potential, (ODP), and Global Warming Potential, (GWP). These systems can also allow businesses to benefit from tax rebates under the Enhanced Capital Allowances (ECA) scheme.

​Solid expertise

​PACAIR has a qualified and professional workforce, and dedications to quality and customer satisfaction, meaning the organisation has a proven track record and great customer loyalty, in the form of repeat business and client referrals.

PACAIR also has a sound management base from which to build many strong working relationships with other organisations, meaning PACAIR can grow to its fullest potential, (as it has been since formation in the steady growth and diversification of the company’s clientele, and the expansion of PACAIR’s enviable reputation) whilst maintaining their client orientation.

In October 2004 PACAIR gained ISO recognition now updated to ISO 9001: 2008 status, recognising the quality of their administrative and management systems.

Quality Policy

​PACAIR aims to ensure that its products meet the needs of its customers at all times in accordance with contractual requirements, its policies and procedures.

The Organisation’s management operates a Quality Management System that has gained ISO 9001: 2008 certification, including aspects specific to providing multidisciplinary air conditioning solutions and is committed to:
  1. Develop and improve its Quality Management System
  2. Continually improve the effectiveness of the Quality Management System
  3. The enhancement of :
  • Quality, specification, and integrity
  • Logistics
  • Customer satisfaction
  • Supplier performance
  • Risk minimisation
  • Work ethics
PACAIR has a continuing commitment to:
  • Ensure that customer needs and expectations are determined and fulfilled with the aim of achieving customer satisfaction
  • Communicate throughout the Organisation the importance of meeting customer needs and all relevant statutory and regulatory requirements.
  • Establish the Quality Policy and its objectives
  • Ensure that Management Reviews not only set but review the quality objectives, and report on the Internal Audit results as a means of monitoring and measuring the processes and the effectiveness of the Quality Management System
  • Ensure the availability of resources
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