The UK site includes a special offer section called Cool-kit, with over 40 products available to buy online or at any of the 24 UK branches all at the same special offer prices. The current Cool-kit promotion is valid until 31 December 2018 and new versions will be available every quarter.
An interactive pdf version of Cool-kit is available to download from the website allowing on-line customers to view the brochure. Clicking on any Cool-kit product will take customers directly to that products page on the new site, where they can browse more detailed information, download further literature and buy the item/s.
The UK site offers free next working day delivery on all orders over £50 + VAT if ordered before 5pm Monday to Friday. Next working day delivery charges are £5 on all orders under £50 + VAT. Online click and collect is available from all 24 UK Branches.
The download section enables customers are able to access the entire FSW product guide or the individual sections, the latest FSW AC Guide, cylinder rental details, account application forms, branch listings etc. It also features access to the FSW returns portal, designed to make it easy for customers to return warranty items and track progress.
A price bulletin section allows customers easy access to all price increase bulletins as far back as January 2017.
An FSW account credit account is not required to order online. Placing the first order automatically creates a login account for each new customer, customers can then access previous orders and retain delivery details.
The UK website features a training section where customers can book places on the air conditioning or CO2 training courses, plus other features like product videos, technical manuals and COSHH data sheets and search facility. Branch location maps with location pins linked to Google Maps make it simple to navigate to branches via a mobile phone and, with over 60% of users placing online orders by mobile phone, both websites are optimised for mobile devices.