Catherine Murray, retail sales engineer for Dean & Wood, answers our questions as part of the ACR Journal's Women in ACR series.
What was your first job?
My first job in the industry was a weekend role where I was a service helpdesk operator at Denman Group back in the early 2000s. It was a steep learning curve into the industry; back then there were a lot of manual processes. Some supermarkets we looked after logged calls verbally so we had to fact find, assign the appropriate Service Level Agreement and despatch engineers.
Each candidate showcased their achievements, highlighting the contribution to the company for whom they had been working. The judging panel acknowledged the significant impact made by Lizzie during her YINI placement with Bristol based refrigeration and testing house, ECH Engineering.
Jane Gartshore, the well-respected co-owner of the consultancy and training firm, Cool Concerns, has been included on the Daily Telegraph's 'Top 50 Women in Engineering' list.
The list is part of the National Women in Engineering Day campaign which recognises women making a difference in the world of engineering. Jane's inclusion recognises the importance of air conditioning and refrigeration as a professional career choice in engineering.