Catherine Murray, retail sales engineer for Dean & Wood, answers our questions as part of the ACR Journal's Women in ACR series.
What was your first job?
My first job in the industry was a weekend role where I was a service helpdesk operator at Denman Group back in the early 2000s. It was a steep learning curve into the industry; back then there were a lot of manual processes. Some supermarkets we looked after logged calls verbally so we had to fact find, assign the appropriate Service Level Agreement and despatch engineers.