When I sat down to write this article, I deliberated many times on the potential consequences that my words would have for those that read it. I work in an industry where late payments are commonplace. So much so that our business now has the potential to achieve its first trading year in more than a decade with no bad debt. We see this as a major success. That isn’t good enough and is cause enough to write some strong words about the situation that our industry finds itself in.