Toshiba's UK director and general manager, David Dunn said:
“The industry’s approach to warranty cover has traditionally been based on how much a customer spends with the manufacturer. This is unhelpful and illogical, as in practical terms what matters for warranty purposes is the technical proficiency of the installer, and how competent they are in carrying out installation, commissioning and on-going servicing of the equipment.
“The new Toshiba scheme recognises this, and gives proper weight to the level of technical training and competence of installers, translating this into a commensurate level of warranty cover.”
The standard seven-year warranty scheme only requires installers to complete three relevant Toshiba courses and be F-Gas registered. Installers with F-Gas registration but who have not completed Toshiba training are limited to five-year warranties.
David Dunn added:
“Linking warranties to competence is a completely sensible approach. Our aim is to incentivise installers to raise their game by taking advantage of Toshiba’s training programme to improve their knowledge and skills.”