In a series of articles, the experienced Fujitsu technical team takes you through the process and pitfalls of an air conditioning project from start to after sales.
Here James Richardson, Fujitsu’s technical engineer, looks at the quote and customer proposal.
Our theoretical two storey building, which we introduced in the first column, has a floor area of 160m2 per floor with open plan and cellular offices. Different tenants occupy each floor.
Choosing the Controls
At this stage there are several things that we have to take into account. The customer may have requested two different quotes. For example, quote one for all ducted indoor units and quote two for all cassette indoor units.
When selecting the indoor units we will also need to take into account a suitable remote controller for each unit which will be specified by the customer:
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For open plan offices you may need to group-control several units together, so only one controller is needed, not one per system.
The customer may require more advanced control and require central control or a BMS solution. This all needs to be taken into account when quoting to make sure all the extras are supplied. For example if there is multi tenancy and electrical apportionment is required, a BMS interface would be needed.
What to Provide in the Report
The following information would now be expected:
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When producing the quote you are also able to submit a full report. This will ensure a full and professional package to impress the customer and provide them with all the information they require.
That said, there are occasions where providing too much information can work against you, especially if it finds its way into the hands of your competitors. This is where you have to know your customer and judge how much information to provide.
The first quote that is sent is usually the first of a number of revisions. This is due to various issues, such as requested cost reduction options, building layout changes, additional works and so on. The larger the project, the more changes will occur and the more time it takes to convert the initial enquiry into an order.
- Are there any planning restrictions that may affect your design approach?
- Site structural issues? These may require the services of a structural engineer.
- Landlord permissions? If the client is a tenant, has permission to proceed been obtained?
- Project time scale/programme.
Changes to the Report
Next time we will look at installation planning and on-site works.